Refund & Cancellation Policy

1. Transparent Billing & Subscription Terms

Thank you for choosing StoryK.in. All paid plans on StoryK are billed upfront in Indian Rupees (INR ₹) via authorized Indian payment gateways (such as Cashfree and Razorpay). When you purchase a plan, you receive immediate access to our cloud GPU rendering pipeline, neural AI voice synthesis, and automated posting capabilities.

2. Cloud Computing & AI Resource Disclosures

StoryK is a cloud-based AI rendering engine that incurs real-time computing infrastructure costs with every video creation task. Each generation consumes:

• AWS cloud GPU and CPU rendering clusters;
• Neural voiceover character synthesis (Sarvam AI / Kokoro-82M);
• High-bandwidth HD stock video and audio asset licensing; and
• AI script model inference tokens (Google Gemini / OpenRouter).

3. 24-Hour Money-Back Guarantee (No Paid Quota Used)

We believe in total transparency and confidence in StoryK. We offer a 100% Full Refund Guarantee within 24 hours of purchase under the following clear condition:

Because third-party cloud GPUs, AI voice synthesis, and stock video streams are irreversibly consumed upon video initiation, once even one video is rendered using your paid plan quota, the subscription becomes strictly non-refundable.

4. How to Claim Your 24-Hour Refund

To request your refund within the 24-hour window with zero paid quota used:

• Email our support team at support@storyk.in (or directly to ceo@storyk.in) from your registered StoryK email address.
• Include your Order ID (e.g., cf_... or order_...) or your payment transaction receipt.
• Our team will verify that zero paid videos were rendered, and your full payment will be refunded directly to your original payment method (UPI / Card / Netbanking) within 24–48 banking hours.

5. Technical Errors & Duplicate Billing Exceptions

In addition to our 24-hour zero-quota guarantee, you are eligible for an immediate full refund or credit adjustment in the following technical scenarios:

• Duplicate Billing: If your bank or UPI was debited multiple times for the same transaction due to a payment gateway latency or network drop.
• System Outage: If a confirmed server outage on StoryK prevented video generation for more than 48 consecutive hours during an active paid period.

6. Subscription Cancellation Procedure

You may cancel your subscription at any time with zero cancellation fees or penalties directly from your Creator Dashboard. Since StoryK plans are prepaid one-time billing cycles with zero surprise auto-debits, cancellation simply ensures no future renewals occur.

7. Chargeback & Fraud Prevention Notice

Submitting fraudulent payment disputes or chargebacks without contacting StoryK support first constitutes a violation of our Terms. All genuine refund requests meeting the 24-hour zero-quota criterion are processed promptly and honorably by our support team.